At HrellCase, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines the conditions under which we issue refunds for our subscription services. Please read this policy carefully to understand your rights and our responsibilities regarding refunds.
1. Satisfaction Guarantee
HrellCase offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, performance, or features of our services, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription services.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Technical Issues: Persistent technical problems that significantly impair the functionality of our services and cannot be resolved by our support team
- Billing Errors: Incorrect charges or duplicate billing
- Service Unavailability: Extended periods of service downtime (exceeding 24 hours)
- Feature Mismatch: Services lacking advertised features or functionality
- General Dissatisfaction: If you are unhappy with our services for any reason within the first 14 days of your subscription
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 14 days of the initial purchase for new subscriptions (our 14-day money-back guarantee)
- 7 days of the billing date for subscription renewals
- 48 hours of the incident for technical issues or service unavailability
Refund requests submitted after these timeframes may be reviewed on a case-by-case basis but are not guaranteed.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at support@hrellcase.com, by phone at +448187292097, or through the "Contact" section in your account.
- Provide Account Details: Include your registered email address, subscription plan, and the date of purchase.
- Explain Your Reason: Clearly state the reason for your refund request, including any relevant details about your experience with our services.
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or provide an appropriate solution within 5-7 business days of receiving your request.
5. Refund Processing
5.1 Refund Method
Refunds will be processed using the same payment method used for the original purchase. The time required for the refund to appear in your account depends on your payment provider and typically ranges from 3-10 business days.
5.2 Partial Refunds
In some cases, we may issue partial refunds based on:
- The time elapsed since the original purchase
- The usage of the services during that period
- The nature of the issue experienced
5.3 Refund Currency
All refunds will be issued in the same currency as the original payment. We are not responsible for any exchange rate differences that may occur between the time of the original payment and the refund.
6. Non-Refundable Items
The following are generally not eligible for refunds:
- Subscriptions that have been active for more than 14 days (unless there are exceptional circumstances)
- Subscriptions where the service has been extensively used
- Services canceled after the renewal date has passed
- Add-on features or services purchased separately from the main subscription
- Subscriptions terminated due to violations of our Terms of Service
7. Free Trial Conversions
If you signed up for a free trial that converted to a paid subscription:
- You will not be eligible for a refund if you failed to cancel before the free trial ended
- It is your responsibility to remember the free trial end date and cancel if you do not wish to continue with a paid subscription
- We typically send a reminder email before the free trial expires, but you should not rely solely on this reminder
If you believe you were charged in error after a free trial, please contact our support team within 7 days of the charge.
8. Data Retention After Refund
When a refund is processed:
- Your account access will typically be terminated immediately or at the end of the current billing period, depending on the circumstances
- Your encrypted data will remain on our servers for a grace period of 30 days
- After the grace period, all your data will be permanently deleted from our systems
We strongly recommend that you export any important data before requesting a refund, as we cannot recover your data once it has been deleted.
9. Disputes and Exceptions
If your refund request is denied and you believe this was in error, or if you have exceptional circumstances not covered by this policy, please contact our customer service team to discuss your situation.
For unresolved disputes, please refer to the Dispute Resolution section in our Terms of Service.
10. Policy Changes
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on this page with an updated revision date. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.
If we make significant changes to this policy, we will notify you through a service announcement or email.
11. Contact Us
If you have any questions about this Refund Policy or wish to request a refund, please contact us at:
